FEHD constantly enhances service level of public toilets through application of innovation

FEHD continually improves service level of public toilets through application of innovation


A representative for the Food and Environmental Hygiene Department (FEHD) said today (November 17) that the FEHD will continue to proactively take forward the Boosted Public Toilet Repair Programme to improve the style and centers of public toilets (PTs), along with boost the service level of PTs in a consistent way by using technology. The FEHD has been piloting the Smart Public Toilet System (SPTS) in some PTs and mapping out a plan for ideal and modernised PTs through a design believing programme and PT style competitors co-organised with the Architectural Services Department (ArchSD).

The FEHD currently handles some 810 PTs open round the clock. “Adopting a multi-pronged technique, the department is committed to enhancing PT centers and monitoring their operation and efficiency in addition to improving public education, with a view to upgrading the overall health and service level of PTs. Under the Boosted Public Toilet Repair Programme, 240 PTs under the FEHD’s management will go through refurbishment or facelifting works in phases from 2019-20 to 2023-24, of which works for 91 PTs have currently been begun or finished in the first 2 years whilst the remainder are also being handled as set up,” the representative said.

Amongst PTs that have actually completed facelifting works this year, the Style for Manufacture and Assembly principle has been applied to some of them (such as Wing Lok Street PT in Central and Western District). This has not only shortened construction time as well as the time needed for suspension of services and minimised the effect on users by using prefabricated elements, however likewise permits much better quality control and facilitates future repair work and upkeep. The FEHD is, with ArchSD, actively exploring the piloting of application of such technologies and modular integrated building at enhancement jobs of PTs and new PT tasks to speed up the progress of improvement works, particularly for those situated in rural areas. In addition, wheelchair user-friendly centers and toilet cubicles with child rests have actually been set up in Sai Yee Street Garden PT in Mong Kok District and Hoi Hing Road PT in Tsuen Wan District respectively. When refurbishing public toilets, the FEHD will offer attendant rooms for toilet attendants as far as practicable (e.g. Exchange Square PT in Central and Western District and Moreton Terrance PT in Wan Chai District), or offer facilities such as wall-mounted fans, exhaust fans, propulsion fans, power sockets, lockers, rest places and altering centers at the in-service PTs with attendant rooms to enhance the workplace of toilet attendants.

The FEHD has introduced and piloted the SPTS in Tsim Sha Tsui East Public Transport Interchange Public Toilet and Southorn Centre Public Toilet in Wan Chai through the application of Web of Things (IoT) solutions on a 1 year basis considering that this May. The system will gather info and information to enhance the management, service quality and user experience of PTs.

The FEHD is also working with the Electrical and Mechanical Provider Department by using the Government-Wide IoT Network to release a Smart Toilet Pilot Program. Relevant gadgets will be successively set up at 10 FEHD PTs from the third quarter of this year onwards to gather different information related to PT operation, consisting of PT usage, environmental criteria (such as temperature level, humidity and odour), usage of consumables (such as soap, bathroom tissue, toilet seat sanitiser and hand sanitiser), the operating status of electrical and mechanical devices (consisting of hand clothes dryers and floor fans) and user feedback.

By establishing a pilot plan on the SPTS, the FEHD intends to study, establish and construct an SPTS prototype that can enhance the management and service quality of PTs. The plan gathers PT operation information in order to keep track of centers’ everyday operation, enhance their service quality and enhance their management. It likewise provides details for the improvement of PT building and refurbishment projects that can meet public needs in a more appropriate manner. The FEHD will, based upon the effectiveness of the SPTS pilot plan, consider applying the system to other PTs to enhance the total quality of management and services of PTs.

To evaluate views from stakeholders with innovative design ideas for the building of PTs with high levels of buildability and cost-effectiveness, the FEHD and ArchSD co-organised the Toilet Tells: Rediscover Public Toilet design thinking workshops and the PT 2.0 Public Toilet Style Competition, and the programme and occasions are all finished. The two departments are now studying the application of innovative ideas for the service, design and management of PTs where practicable and likewise considering application of the design concepts of the winning entries in PT jobs as appropriate.

In addition, the FEHD has actually all along been distributing messages on the proper use of PT facilities through various ways, consisting of utilizing the Facebook and Instagram pages of Keep Clean Ambassador Ah Tak, broadcasting systems at PTs, promotion sticker labels and a thematic website.

” The department will aim to improve the overall service level of PTs through improvement and management procedures on various fronts, integrating application of innovation and innovative concepts, in addition to full co-operation with pertinent departments,” the spokesman said. He likewise attracted members of the public to take good care of public facilities and keep PTs clean and hygienic.

Ends/Wednesday, November 17,2021

Released at HKT 20:13

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